ORDERING / POLICIES / PROCEDURES
WEB LINE DIRECT LLC / DUCT AND DAMPERS.com
Thank-you for choosing DUCT and DAMPERS.com as your supplier for HVAC Air Duct, Duct Damper and Duct Fabrication products. We appreciate your business.
This web site is owned and operated by:
Web Line Direct LLC. PO Box 425 Sellersville, PA 18960 215-257-3719
Your use of this site or placement of an order acknowledges acceptance of this sites Terms, Conditions, Policies and Procedures. All references to Web Line Direct LLC includes past references to Applied Air Products LLC.
- All product ordered through this site is shipped directly from the manufacturer.
- No order is accepted until credit card payment has been approved and processed by Authorize.net. Customer will receive a Duct & Damper.com order confirmation and credit transaction statement from Authorize.net.
- Order shipping lead time is subject to that of the product manufacturer. Normal processing lead time is 3-5 business days for in-inventory manufacturer stock products. Allow 7-10 business days for non-inventory manufacturer stock products.
- Web Line Direct LLC uses UPS as its shipping carrier. UPS Next Day Air or 2ND Day Air options do not infer expedited order processing and apply only as to the shipping method once the order has been processed by the manufacturer.
- Web Line Direct LLC does not retain credit card information in any data base.
- Web Line Direct LLC will not be held responsible for unauthorized purchases.
Web Line Direct LLC will accept any order cancellation PRIOR to shipment at no charge. Customer will contact Customer Service 215-257-3719. If product has already shipped, Customer may be responsible for return shipping charges and manufacturers restock charges.
PRODUCT RETURN POLICY
- All requests to return product must be submitted with reason for such return.
- All returns will be subject to a 25% product restock charge. Customer will be responsible for original and return freight charges.
- Credit card account will be credited for the item's original returned billed cost less 25%. Customer Credit will be issued when Web Line Direct LLC has been issued credit for returned product by the manufacturer.
- No product may be returned without a Return Materials Authorization (RMA) number issued by Web Line Direct LLC. No products can be returned after 20 days of receipt of product by customer.
- Web Line Direct LLC WILL NOT BE HELD RESPONSIBLE for any product returned directly to them.
PRODUCT WARRANTY CLAIMS
- All Products carry the manufacturer’s original warranty. Customer may be responsible for the return charges. No labor credit is available.
- Warranty claims are processed by Web Line Direct LLC.
- Customer will contact Web Line Direct LLC customer service for Return Authorization Information and procedure. Product is to be returned to the manufacturer only.
- WEB LINE DIRECT LLC WILL NOT BE HELD RESPONSIBLE for any product returned directly to them.
Web Line Direct LLC pledges that the information you enter will not be shared with any outside party and that any emails you receive from an Web Line Direct LLC affiliated web site will be related to your order. Web Line Direct LLC does not engage in spam. Should you receive an unauthorized email from Web Line Direct LLC and/or an affiliated web site, please contact us immediately at 215-257-3719.
THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND WEB LINE DIRECT LLC EXCLUDES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT RESTRICTION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. THE FUNCTIONS EMBODIED ON, OR IN THE MATERIALS OF, THIS WEBSITE ARE NOT WARRANTED TO BE UNINTERRUPTED OR WITHOUT ERROR. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION DUE TO YOUR USE OF THIS WEBSITE.
Reasonable efforts are expended by Web Line Direct LLC to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content's accuracy, correctness or reliability. There may be links to other websites from the Web Line Direct LLC affiliated website; however, these other websites are not controlled by Web line Direct LLC and we are not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites. You waive any and all claims against Web Line Direct LLC and affiliated web sites regarding the inclusion of links to outside websites or your use of those websites.
Any and all legal actions brought against Web Line Direct LLC will be filed in Bucks County, Pennsylvania, USA.
Your use of the Web Line Direct LLC website or placement of an order indicates acceptance of the Terms, Conditions, Policies, and Procedures set forth by Web Line Direct LLC.